Customer service
Contact
A real address, a telephone number that is answered, and an inbox that is read. Whichever route you take, we answer within two working days.
Send a message
Direct
- support@ecclo.store
- Telephone
- +33 7 39 81 27 30
- Hours
- Monday to Friday, 09:00–17:00 CET
- Response time
- Within two working days
- Postal address
- ECCLO
50 Rue de l'Egalité
91590 D'Huison-Longueville
France
Faster routes
- Returning something. The steps and the return address are on the delivery and returns page, and your 14-day right is set out on the withdrawal page.
- Something is faulty. See the legal guarantees — those rights run for years, not days.
- Materials or certification. Use the material enquiry form, which routes straight to the people holding the supplier declarations.
- A dispute we could not settle. Consumer mediation is free to you.